Coaching staff to handle disgruntled customers.
As a business leader, one of the most difficult challenges you may face is dealing with disgruntled customers. When customers feel frustrated, angry, or disappointed with your products or services,…
Are you fighting the right battles as a Leader?
As we began 2023 I met an existing client of over 8 years to discuss our objectives for the coming year. An exceptional Leader whom I respect greatly, and whose…
The Dual Core Processing of the Human Mind.
Of course, we are much more complex than a computer, but considering humans from that perspective can help us understand how we operate a little better? Let me know what…
Working with Focus2Succeed
Begins with Leadership Accountability. As Leaders, we’ve got to sign up to our teachings. We’ve got to walk our talk. We can't expect people to do as we say and…
Your Team Culture exists, by Default or Design!
So the summer is coming, the Vaccinations are being rolled out and an air of optimism is starting to return. It's an opportunity to refresh and make things better. To…
Is there such a thing as a “Typical Coaching Engagement”?
While every business has different needs, depending on where they are on their journey, there are some Key Structural Principles & Interpersonal Skills that are displayed by top performers across…
Does Coaching Really Work?
What this image shows is that the people who are working with this Coach and completed the surveys, really enjoyed the process and found something that they liked about their…