The Importance of Trust in Business: Without TRUST, transactions cannot occur, influence is destroyed, leaders can lose teams and salespeople can lose sales. Trust & Relationships, much more than money…
As a business leader, one of the most difficult challenges you may face is dealing with disgruntled customers. When customers feel frustrated, angry, or disappointed with your products or services,…
As we began 2023 I met an existing client of over 8 years to discuss our objectives for the coming year. An exceptional Leader whom I respect greatly, and whose…
Getting "Leadership Buy-in" for a Leader can often prove difficult. I hear regularly, "They know what's required, I couldn't have been clearer", "There seems to be resistance, but I've no…
Being a Leader is a complicated role. It's much more than being in charge or accepting ultimate responsibility or even leading the way forward (Take a moment to consider what…
You're new to the job. Your predecessor was in the job for 15 years. They commanded respect and everyone in the business knew they were the boss. Now you've been…
The Double-Edged Sword of Working From Home (WFH): Humans need "Human Connection": Sounds obvious I know, but Employees, and more worrying Employers, appear to underestimate its importance. Actually, I may…
The world is starting to awaken, thanks to vaccine rollouts and lockdowns lifting. Now more than ever Leaders are hoping to step up performance and be the ones who capitalise…
Often Difficult & Never Easy, but Always an Opportunity. Change within any organisation is a time of "Raised Emotions". Often the Management Team, who are responsible for implementation, chooses to ignore…
So the summer is coming, the Vaccinations are being rolled out and an air of optimism is starting to return. It's an opportunity to refresh and make things better. To…