Coaching staff to handle disgruntled customers.
As a business leader, one of the most difficult challenges you may face is dealing with disgruntled customers. When customers feel frustrated, angry, or disappointed with your products or services,…
Are you truly getting “Leadership Buy-in” as a Leader?
Getting "Leadership Buy-in" for a Leader can often prove difficult. I hear regularly, "They know what's required, I couldn't have been clearer", "There seems to be resistance, but I've no…
What exactly is my role as a Leader?
Being a Leader is a complicated role. It's much more than being in charge or accepting ultimate responsibility or even leading the way forward (Take a moment to consider what…
“The Boss” is dead. Long live “Our Leader”.
You're new to the job. Your predecessor was in the job for 15 years. They commanded respect and everyone in the business knew they were the boss. Now you've been…
“Communication” is not “Connection”!!!
The Double-Edged Sword of Working From Home (WFH): Humans need "Human Connection": Sounds obvious I know, but Employees, and more worrying Employers, appear to underestimate its importance. Actually, I may…
Is your team ready to step it up post Covid-19?
The world is starting to awaken, thanks to vaccine rollouts and lockdowns lifting. Now more than ever Leaders are hoping to step up performance and be the ones who capitalise…
Your Team Culture exists, by Default or Design!
So the summer is coming, the Vaccinations are being rolled out and an air of optimism is starting to return. It's an opportunity to refresh and make things better. To…
Is there such a thing as a “Typical Coaching Engagement”?
While every business has different needs, depending on where they are on their journey, there are some Key Structural Principles & Interpersonal Skills that are displayed by top performers across…
Identifying “TEAMwork” correctly?
Working well together as a TEAM? What's your "Teamwork" expectations? If you are part of a team, you will be familiar with how Teamwork enables you to get things done.…
Would your team catch you on the way back down?
So when I'm asked to work with a Team, I'm often tasked with helping to get "Performance Improvements". Before we get into analyzing it etc., my first question is always,…